Politique de remboursement

Return & Refund Policy

At Pink Avenue Market, customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before placing an order.

No Returns or Refunds

All purchases made through our store are considered final. We do not accept returns, exchanges, cancellations, or refunds once an order has been confirmed, processed, and delivered.

Please make sure to review your order details carefully before completing your purchase, including product descriptions, sizes, colors, and shipping information.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during shipping, or incorrect, we will gladly offer a full refund or replacement after verifying the issue.

To request assistance, customers must contact us within 48 hours of receiving the order at:

contact@pinkavenuemarket.com

Your request must include:

Your order number
Clear photos or videos showing the defect, damage, or incorrect item
A brief description of the issue

Once the issue has been reviewed and approved, we will process a full refund to your original payment method or send a replacement item at no additional cost.

Non-Refundable Items

The following items are not eligible for refunds or returns:

Sale or discounted items
Gift cards
Personalized or custom-made products
Beauty and personal care products that have been opened or used
Items damaged due to misuse, improper handling, or normal wear and tear

Return Authorization

Any item sent back without prior authorization from our support team will not be accepted. We reserve the right to refuse refund requests that do not meet the conditions outlined in this policy.

Refund Processing Time

If your refund request for a defective product is approved, the refund will be processed within 10 business days to your original payment method. Depending on your bank or credit card provider, additional processing time may apply before the funds appear in your account.